Frequently Asked Questions
General
Yes, We have Shop in Dragon Mart 1. If you want then you can visit our Shop and make your purchase.
Super simple. You book a slot online, and one of our experts shows up at your place with samples, fabric ideas, and a measuring tape. We help you choose the right curtains for your space, take all the measurements, and give you a quote. It’s quick, helpful, and totally free.
Our salesperson will visit your location, take precise window measurements, show you curated fabric and style options, and help you finalize your preferences.
You will receive a custom quote instant or within 1 hour after the measurement visit.
Yes, you can adjust your selection before making payment. After payment, you have a 24-hour window to request changes.
You can choose from two payment options:
1) Full upfront payment
2) 70% advance payment with 30% due upon installation
Yes, absolutely. Once your curtains or blinds are ready, we come back to install them. No extra steps. No hidden fees. Our team handles the full curtain installation, so you don’t have to lift a finger. Everything’s measured, fitted, and mounted by professionals.
Installation is typically scheduled within 2-3 working days. If you need very urgent then we can install within 24 Hours.
Yes, we offer a 24-month warranty on all fabrics and rails against manufacturing defects.
You can contact our customer support via email or WhatsApp. We will coordinate an inspection and assist you with repairs or replacements if needed.
Bookings & Orders
Booking a visit is simple! Just go to our booking page, select your preferred date and time, and provide your contact details. You will receive a confirmation once your phone number is verified via OTP or WhatsApp.
Currently, the easiest and fastest way to book a visit is through our website. However, if you face any issues, you can contact our customer support via WhatsApp or phone, and we’ll assist you with the booking manually.
An order is confirmed when you complete one of the following:
1) Full upfront payment
2) 70% advance payment
About Products
We offer:
1) Blackout curtains (block light completely)
2) Sheer curtains (allow filtered light)
3) Combination curtains (blackout + sheer)
1) American Pleated
2) Wave Style
3) Eyelet Curtains
4) Ring Style
Yes, Including all neccessary accessories.
We offer:
1) Roller Blinds
2) Roman Blinds
3) Wooden Blinds
4) Venetian Blinds
5) Vertical Blinds
6) Zebra Blinds
With proper care, they can last several years.
Installation & Pre-Installation
Please ensure:
1) Work Permit (if required by your building)
2) Drilling authorization for the scheduled timeslot
3) Electricity is connected
The installation date is confirmed with Riyad Curtains
It’s preferred. If not possible, you can appoint someone to supervise.
Most installations are completed within a few hours depending on the number of windows.
Yes. Please inform us in advance if you need removal services.
Pricing & Payment
No. Our quotations are completely transparent.
Yes, special discounts are available based on order value. Please contact us for details.
1) Credit Card (Visa, Mastercard) — via our website or secure Stripe link
2) Bank Transfer — for upfront payments
3) Cash — only for upfront payments during the visit or at our office
Cancellation, Refund & Warranty
You can cancel or modify your order within 24 hours after payment.
No, after 24 hours your order enters production and refunds are no longer available unless the product is defective or incorrectly manufactured.
The warranty covers manufacturing defects on fabrics and rails for 24 months. It does not cover accessories, misuse, improper cleaning, or normal wear and tear.
Contact our customer support by email or WhatsApp with proof of purchase and photos of the issue.
Motorization
Yes, we offer motorized options for both curtains and blinds.
Yes, via apps, remotes, or smart home systems.
Yes. Our trained technicians handle all motorized installations to ensure perfect fitting and setup.
Motion Motors and Somfy Motors come with a 5-year warranty covering manufacturing defects.