Custom & Affordable Curtains & Blinds Dubai | Riyad Curtains UAE

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Frequently Asked Questions

FAQ Section

General

Do you have a shop? +

Yes, We have Shop in Dragon Mart 1. If you want then you can visit our Shop and make your purchase.

How do I book a visit for curtain measurement? +

Super simple. You book a slot online, and one of our experts shows up at your place with samples, fabric ideas, and a measuring tape. We help you choose the right curtains for your space, take all the measurements, and give you a quote. It’s quick, helpful, and totally free.

What happens during the measurement visit? +

Our salesperson will visit your location, take precise window measurements, show you curated fabric and style options, and help you finalize your preferences.

How long does it take to receive a price quote? +

You will receive a custom quote instant or within 1 hour after the measurement visit.

Can I make changes to my order after receiving the quote? +

Yes, you can adjust your selection before making payment. After payment, you have a 24-hour window to request changes.

What payment options are available? +

You can choose from two payment options:

1) Full upfront payment
2) 70% advance payment with 30% due upon installation

Is the installation included in the price? +

Yes, absolutely. Once your curtains or blinds are ready, we come back to install them. No extra steps. No hidden fees. Our team handles the full curtain installation, so you don’t have to lift a finger. Everything’s measured, fitted, and mounted by professionals.

How soon can my curtains be installed? +

Installation is typically scheduled within 2-3 working days. If you need very urgent then we can install within 24 Hours.

Do you offer a warranty on your curtains and blinds? +

Yes, we offer a 24-month warranty on all fabrics and rails against manufacturing defects.

How do I request a warranty service? +

You can contact our customer support via email or WhatsApp. We will coordinate an inspection and assist you with repairs or replacements if needed.


Bookings & Orders

How do I book a visit for curtain measurement? +

Booking a visit is simple! Just go to our booking page, select your preferred date and time, and provide your contact details. You will receive a confirmation once your phone number is verified via OTP or WhatsApp.

Can I book a visit by phone or WhatsApp? +

Currently, the easiest and fastest way to book a visit is through our website. However, if you face any issues, you can contact our customer support via WhatsApp or phone, and we’ll assist you with the booking manually.

How do I confirm my order? +

An order is confirmed when you complete one of the following:

1) Full upfront payment
2) 70% advance payment


About Products

What types of curtains do you offer? +

We offer:

1) Blackout curtains (block light completely)
2) Sheer curtains (allow filtered light)
3) Combination curtains (blackout + sheer)

What curtain styles are available? +

1) American Pleated
2) Wave Style
3) Eyelet Curtains
4) Ring Style

Do curtains come with accessories? +

Yes, Including all neccessary accessories.

What types of blinds do you offer? +

We offer:

1) Roller Blinds
2) Roman Blinds
3) Wooden Blinds
4) Venetian Blinds
5) Vertical Blinds
6) Zebra Blinds

How long do your curtains and blinds last? +

With proper care, they can last several years.


Installation & Pre-Installation

What should I prepare before installation? +

Please ensure:

1) Work Permit (if required by your building)
2) Drilling authorization for the scheduled timeslot
3) Electricity is connected

The installation date is confirmed with Riyad Curtains

Do I need to be home during installation? +

It’s preferred. If not possible, you can appoint someone to supervise.

How long does installation take? +

Most installations are completed within a few hours depending on the number of windows.

Can you remove old curtains or blinds? +

Yes. Please inform us in advance if you need removal services.


Pricing & Payment

Are there any hidden costs? +

No. Our quotations are completely transparent.

Do you offer discounts for large orders? +

Yes, special discounts are available based on order value. Please contact us for details.

What payment methods do you accept? +

1) Credit Card (Visa, Mastercard) — via our website or secure Stripe link
2) Bank Transfer — for upfront payments
3) Cash — only for upfront payments during the visit or at our office


Cancellation, Refund & Warranty

Can I cancel my order? +

You can cancel or modify your order within 24 hours after payment.

Can I get a refund after 24 hours? +

No, after 24 hours your order enters production and refunds are no longer available unless the product is defective or incorrectly manufactured.

What does the warranty cover? +

The warranty covers manufacturing defects on fabrics and rails for 24 months. It does not cover accessories, misuse, improper cleaning, or normal wear and tear.

How do I claim a warranty? +

Contact our customer support by email or WhatsApp with proof of purchase and photos of the issue.


Motorization

Can I motorize my curtains or blinds? +

Yes, we offer motorized options for both curtains and blinds.

Can I control motorized curtains with my smartphone? +

Yes, via apps, remotes, or smart home systems.

Do motorized curtains require professional installation? +

Yes. Our trained technicians handle all motorized installations to ensure perfect fitting and setup.

What is the warranty for motorized systems? +

Motion Motors and Somfy Motors come with a 5-year warranty covering manufacturing defects.

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